1. Definitions
Client means the business or person purchasing the service.
Service means the AI receptionist, call handling, booking workflows, notifications, and related features.
Caller means an end user who calls the Client.
2. Service description
FrontDesk Pro provides an AI receptionist that can answer calls, capture information, send notifications, and (where enabled) assist with appointment booking. The Service is configured based on Client-provided information and rules.
3. Client responsibilities
The Client agrees to:
- Provide accurate business information, appointment types, and call handling rules.
- Ensure the Service configuration complies with applicable laws and industry obligations.
- Use the Service for legitimate business purposes only.
- Review notifications and follow up on leads/bookings where required.
4. Onboarding & configuration
A one-time onboarding/configuration fee may apply. Onboarding includes setting up call flows, rules, and integrations (where available). The Client must provide requested information in a timely manner to avoid delays.
5. Usage, limits, and overage
Plans include a monthly allowance of AI-handled call minutes. If usage exceeds the included allowance, calls continue uninterrupted and additional minutes are billed at the overage rate shown on the pricing page or agreed in writing.
SMS notifications are included under fair use for service-related messages only (e.g., booking confirmations, lead notifications, and system alerts). Bulk or marketing SMS is not included and may be restricted or billed separately.
6. Fees and payment
Subscription fees are billed monthly in advance unless otherwise agreed. Additional usage charges (e.g., overage minutes) may be billed in arrears. If payment fails, we may suspend or limit the Service until payment is resolved.
7. Cancellations and refunds
There are no lock-in contracts unless otherwise agreed. You may cancel your subscription at any time. Fees already paid are generally non-refundable except where required by law.
8. Availability and limitations
While we aim for high availability, the Service relies on third-party networks and providers. Outages, delays, or errors may occur. We do not guarantee that every call will be answered perfectly or that all bookings/leads will be error-free.
9. Data and privacy
Use of the Service is subject to our Privacy Policy. Calls may be recorded and/or transcribed depending on configuration. The Client is responsible for ensuring appropriate caller notices and consent where required by law.
10. Intellectual property
We retain all rights in the Service, software, and underlying systems. The Client retains rights in their own business materials and content.
11. Prohibited use
You must not use the Service to:
- Collect or use information unlawfully.
- Send spam or marketing SMS via the Service.
- Misrepresent the Service as a human if required disclosures apply (where relevant).
- Attempt to interfere with or reverse engineer the Service.
12. Liability
To the extent permitted by law, we exclude all warranties and are not liable for indirect, consequential, or special loss (including lost profits, lost revenue, or loss of goodwill). Our total liability is limited to the fees paid by the Client for the Service in the 3 months before the event giving rise to the claim.
13. Termination
We may suspend or terminate access if you breach these Terms, misuse the Service, or fail to pay fees when due.
14. Changes
We may update these Terms from time to time. Continued use after updates constitutes acceptance of the updated Terms.
15. Contact
Email: support@frontdeskpro.com.au
These Terms are general and do not constitute legal advice. Consider obtaining legal advice to tailor them to your exact operating model and jurisdiction.